Refund and Returns Policy for Energy Bina

Effective Date: January 7, 2025

Thank you for choosing Energy Bina for your beauty and wellness needs. We are committed to ensuring your complete satisfaction with every purchase. This Refund and Returns Policy outlines the terms and conditions under which you can return products and request refunds. Please read this policy carefully to understand our practices and your rights.

By purchasing from Energy Bina, you agree to the terms and conditions outlined in this Refund and Returns Policy. If you do not agree with these terms, please refrain from making a purchase on our website.

1. Return Eligibility

We accept returns for products that meet the following conditions:

  • Unused and Unopened: The item must be unused, unopened, and in its original packaging.
  • Within 30 Days: Returns must be requested within 30 days from the date of purchase.
  • Proof of Purchase: A valid proof of purchase, such as an order number or receipt, is required.
  • Non-Final Sale Items: The product should not be marked as a final sale or clearance item at the time of purchase.
  • Health and Safety Regulations: Items that fall under health and safety regulations, such as opened cosmetics, cannot be returned.

2. How to Return an Item

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@energybina.com or call us at +1 (660) 232-2878. Provide your order number, the item you wish to return, and the reason for the return.
  2. Return Authorization: Upon reviewing your request, we will provide you with a return authorization number and detailed instructions on how to proceed.
  3. Prepare the Package: Carefully repack the item in its original packaging, including all accessories, manuals, and any other items that were included with the product.
  4. Ship the Item: Use a trackable shipping service to return the item to us. You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged product).

Shipping Address:

Energy Bina
3054 Fairmont Avenue
Kansas City, Missouri, United States

Please include your return authorization number inside the package.

3. Refund Process

Once we receive your returned item, we will inspect it to ensure it meets our return policy criteria. If approved, we will process your refund as follows:

  • Refund Method: Refunds will be issued to the original payment method used during the purchase.
  • Processing Time: Please allow 5-10 business days for the refund to be processed. Your bank or payment provider may take additional time to reflect the refund in your account.
  • Partial Refunds: In cases where the returned item is not in resellable condition or is missing parts, a partial refund may be issued.

4. Exchanges

Currently, Energy Bina does not offer direct exchanges. If you need a different product, please follow the return process to receive a refund and then place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@energybina.com or call +1 (660) 232-2878. We will resolve the issue by either issuing a full refund or sending a replacement product, based on your preference and product availability.

To assist us in processing your request quickly, please provide:

  • A description and photos of the damage or defect.
  • Your order number and contact information.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or Used Cosmetics: Due to hygiene and safety concerns, opened cosmetics and personal care products cannot be returned.
  • Final Sale or Clearance Items: Items marked as final sale or clearance at the time of purchase are not eligible for return.
  • Gift Cards and Promotional Items: Gift cards, vouchers, and promotional items are non-returnable and non-refundable.

7. Customer Responsibilities

  • Shipping Costs: Customers are responsible for return shipping fees unless the return is due to an error on our part.
  • Packaging: Ensure that the product is returned in its original packaging to prevent damage during transit.
  • Accurate Information: Provide accurate and complete information when initiating a return to avoid delays in processing.

8. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Energy Bina
Phone: +1 (660) 232-2878
Email: info@energybina.com
Website: https://energybina.com

This Refund and Returns Policy is effective as of January 7, 2025. We appreciate your understanding and cooperation, and we are dedicated to providing you with the best shopping experience possible at Energy Bina.